Shipping policy

Shipping & Returns

Shipping costs

Belgium

Orders from €120: free shipping
Orders up to €120: €8.50

The Netherlands

Orders from €120: free shipping
Orders up to €120: €8.50

Neighbouring countries (Germany, Luxembourg, France)

Orders from €150: free shipping
Orders up to €150: €12

European Union – Zone 1
(Denmark, Finland, Greece, Hungary, Ireland, Italy, Austria, Poland, Portugal, Spain, Czech Republic, Sweden)

Orders from €199: free shipping
Orders up to €199: €25

Other destinations

Shipping to the United Kingdom
Since Brexit, shipping to the United Kingdom has become more complex and significantly more expensive due to customs procedures and local VAT requirements.
As a result, we no longer offer shipping to the UK at this time.

Rest of Europe, Mediterranean region, Switzerland, and the USA: €35
Rest of the world and Canada: €50

For large international shipments, please contact us in advance.

Shipping partners

We work with the following carriers:

Belgium: Bpost
The Netherlands: PostNL
Other European countries: mainly DPD
Outside Europe: DPD and DHL

Delivery times

Standard (non-personalised) items

Dispatched from our warehouse within 2 business days
Belgium and the Netherlands: 2–3 business days
Neighbouring countries: 2–4 business days
European Union, Switzerland, and the USA: 3–5 business days
Rest of the world: 5–8 business days on average

Personalised items

Produced and shipped by a specialised partner
Dispatched from our partner's warehouse within 2 business days
Belgium and the Netherlands: 2–3 business days
Neighbouring countries: 2–4 business days
European Union, Switzerland, and the USA: 3–5 business days
Rest of the world: 5–8 business days on average

Mixed orders
If your order contains both standard and personalised items, they will be shipped separately and may arrive at different times.

Returns & exchanges

Exchanges
Exchanges are not possible. If you would like a different item, please place a new order via the webshop.

Returns
You may return your order within 14 days of receipt, provided that:

The label has not been removed
The item is in the same condition as delivered
The item has not been damaged by use, wear, or fitting

Important: personalised items cannot be returned.

How to return an item

Download and complete the return form.
Include the completed form in your return package.
Send the item in its original condition to the return address stated on the form.
Once we receive the item in good condition, we will process your return.

The purchase amount will be refunded within 14 days after your return has been registered and approved.

Return costs
Return shipping costs are at your own expense.

Damaged or incomplete orders

Damaged items
If your order arrives damaged, please report this within 48 hours of receipt by emailing info@topfanz.com and include clear photos.
If the damage occurred during shipping, we will refund the purchase amount or send a replacement item.

Incomplete orders
If your order is incomplete, please contact us at info@topfanz.com. We will assist you as quickly as possible.

Warranty

Consumers are entitled to a statutory warranty of 2 years on hidden defects, starting from the delivery date.

During the first 6 months, defective goods may be returned without conditions, unless Topfanz BV can prove the defect did not exist at delivery.
From the 7th month onwards, the consumer must prove that the defect was already present at delivery.

All complaints regarding hidden defects must be reported within 2 months of discovery via i nfo@topfanz.com.

Contact

For all questions regarding shipping, returns, or warranty, please contact us at info@topfanz.com.
We aim to respond as quickly as possible.