Privacy policy

Last updated: 10 December 2025

Topfanz BV operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). The Hockey World Cup webshop is powered by Shopify, enabling us to deliver the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read this Privacy Policy and that you understand the collection, use and disclosure of your information as described herein.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.

  • Financial information, including credit card, debit card and financial account numbers, payment card details, transaction details, payment method, payment confirmation and other payment-related information.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including items you view, add to your basket, add to a wishlist, purchase, return, exchange or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting us, for example when submitting a customer support enquiry.

  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

  • Usage information, including information about your interactions with the Services, such as how and when you interact with or navigate through the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us;

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customising and improving the Services

We use your personal information to deliver the Services to you, including to perform our contract with you, process payments, fulfil orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your basket and other activities on the Services.

Security and fraud prevention

We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action in relation to potentially fraudulent, unlawful, unsafe or malicious activity, protect public safety and secure our Services. If you choose to register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone.

Communicating with you

We use your personal information to provide customer support, respond to enquiries, deliver effective Services and maintain our business relationship with you.

Legal purposes

We use your personal information to comply with applicable laws and regulations or to respond to lawful requests, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties who perform Services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);

  • With business and marketing partners to provide marketing Services and advertising. For example, we use Shopify to support personalised advertising through third-party Services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share information about you for targeted advertising based on your online activity across different merchants and websites. You can exercise your opt-out rights for this use here;

  • When you direct or authorise us, request us to do so, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations;

  • With our affiliates or within our corporate group;

  • In connection with a business transaction, such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.

In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and any rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights relating to your personal information via Shopify’s Privacy Policy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as stated within the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of such information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information. These rights are not absolute and may apply only in certain circumstances; in some cases, we may refuse your request as permitted by law.

  • Right of access / right to know – You may have the right to request access to the personal information we hold about you.

  • Right to erasure – You may have the right to request that we delete personal information we hold about you.

  • Right to rectification – You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to data portability – You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Right to opt out of sale or sharing for targeted advertising – Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your opt-out rights for this use here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will, depending on your location, automatically treat this as an opt-out request for the device and browser used to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other “Do Not Track” signals are not recognised.

  • Managing communication preferences – We may send you promotional emails. You may opt out at any time by using the unsubscribe option included in our emails. Even if you opt out, we may still send you non-promotional communications, such as messages relating to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may also exercise the following rights in addition to those described above:

  • Right to object to processing and restriction of processing – You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • Withdrawal of consent – Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing based on consent before it was withdrawn.

You may exercise any of these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your rights in relation to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law. Where permitted, you may appoint an authorised agent to submit requests on your behalf. We will require proof of authorisation and may request that you verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. For the EEA, a list of the relevant supervisory authorities can be found here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at info@topfanz.com or by post at:

Topfanz BV
Industriepark 1227
3545 Halen
Belgium

For the purposes of applicable data protection legislation, we are the data controller of your personal information.